Question
When accessing various HENNGE One services, the error message "We’re sorry. The page cannot be reached." is displayed and I am unable to proceed.
Please tell me how to resolve this.
Answer
This error may occur due to proxy or network settings on the accessing environment.
Therefore, explicitly allowing the FQDNs used by the relevant services in the recipient's environment may enable access.
Please try the following troubleshooting steps in order.
- Open the same URL in a different browser
- Open the URL using a different network environment, such as by tethering to a mobile network
- Turn off any security software installed on your device and open the URL
* Before doing so, please check the supported environment and the URL you wish to access to confirm that it is a URL used by HENNGE. -
Allow the FQDNs used by HENNGE One and then open the URL
HENNGE One Supported Environment* If the above troubleshooting steps do not resolve the issue, please contact Support.