Thank you for using HENNGE One.
We are pleased to inform you that the HENNGE One Terms of Service will be revised as of October 1st, 2025.
◾️ Applicable Terms of Service
・HENNGE One Terms of Service
・HENNGE One End User Terms of Service
・HENNGE One サービス規約 (第三者利用向け)
・HENNGE One for Education サービス規約
◾️ Main Changes
The following is an overview of the revised terms of service.
- Integration of Terms : We've integrated our four separate service agreements (previously categorized for "HENNGE One Terms of Service" "HENNGE One End User Terms of Service") into a single, unified agreement that applies to all our customers. Regardless of your contract type, the same terms will now apply.
-
Separation of Appendix Contents : To facilitate our business expansion overseas markets, we have separated the contents of our previously attached appendices into individual, dedicated pages. This makes the overall terms of service easier to read by referencing the following separate documents:
- Appendix 1: Service Menu : Please refer to the following page, as per Article 2, Paragraph 1 of the revised version.
- Appendix 2: Terms of Provision : Please refer to the Services and Applications in HENNGE One page
- Appendix 3: Implementation Support : We will include this in the materials sent by the Onboarding team.
- Appendix 4: Support Menu and Support Terms : Please refer to the following page, as per Article 2, Paragraph 3 of the revised version.
- Appendix 5: Inquiry Management and Initial Response Time : Please refer to the following page, as per Article 2, Paragraph 3 of the revised version.
- Appendix 6: Service Availability Guarantee : Please refer to the following page, as per Article 10, Paragraph 2 of the revised version.
- Introduction of "Data Processing Appendix(DPA)" : To facilitate our business expansion overseas markets, a new Data Processing Appendix (DPA) will be added as part of the terms (Revised Article 33) to govern how we handle our customers' personal data. This new addition more clearly defines our company's responsibility for the protection and secure management of the personal data entrusted to us by our customers.
- Other minor wording revisions
◾️ FAQ about this revision
Q1. Why are you revising the terms of service?
A1. Previously, HENNGE One terms of service were divided into four different types based on the contract method and purpose of use. This revision aims to integrate these terms into a single, unified document in line with our company's expansion into overseas markets. This will allow us to more clearly define common service provision conditions for all our customers. In particular, we have strengthened the section concerning the handling of customer personal data to increase transparency.
Q2. When will the revised terms of service go into effect?
A2. They will be effective from October 1, 2025.
Q3. Will my current contract fees change as a result of this revision?
A3. No, your usage fees will not be automatically changed by this revision.
Q4. What is "Data Processing Appendix(DPA)" in the new terms?
A4. It is a document that specifically defines the protection of personal data we receive from customers and the responsibilities of HENNGE regarding data processing. With our expansion into overseas markets, we have clarified our compliance with domestic and international data protection laws, such as the Personal Information Protection Act and GDPR, to further ensure the safety of our customers' personal data.
Q5. Can I provide the HENNGE One service to a third party?
A5. Under the revised terms, providing the service to a third party is permitted only with prior written consent from HENNGE. In this case, you are responsible for explaining the terms of service to the third-party user and ensuring their compliance.
Q6. Where can I view the full text of the terms of service?
A6. The full text of the new terms is available in the attached PDF file in this article. The Help Center article will be published on the revision date, October 1.
If you have any questions, please don't hesitate to reach out to us.
For inquiries related to this revision, please contact
one-tos@hennge.com
We greatly appreciate your ongoing using of HENNGE One.