[Customer Portal] Forgot Login ID or Password

Question

I forgot my login ID and password for the HENNGE One Customer Portal.
Can I reissue or change them?

Answer

The procedures differ for the login ID and password.

If you forgot your login ID

Your login ID may be different from the email address you used during your initial registration. Please check the login ID provided in the email sent to you after your account creation was completed. If you do not know your login ID, please contact us using the form below.
HENNGE One Customer Portal Login ID Application Form

If you have forgotten both your login ID and password, please use the above form to inquire about your login ID. After obtaining your login ID, follow the steps in If you forgot your password to reset your password from the login screen.

If you forgot your password

You can reset your password from the HENNGE One Customer Portal login screen.

1. Click "Forgot your password?" at the bottom of the HENNGE One Customer Portal login screen.

   

2. Enter your HENNGE One Customer Portal login ID and click [Reset].
   The screen will transition, and you will see a confirmation that the email has been sent.

   

   

3. Click the password reset URL provided in the email titled "[HENNGE One Customer Portal] Password Reset Information" to open the password reset page.

4. Click "Reset Password".

   

5. The Input verification code screen will appear. Enter the security code.
   * The security code will be sent to the email address registered when the account was created.
   The subject and sender address of the security code notification email are as follows:
   Subject: [HENNGE One Customer Portal] Security Code for Login
   Sender address: no-reply+hennge-one-portal@hennge.com

   

6. Enter your new password and click [Change Password].