[Customer portal] Password reset email not received

Question

I tried to reset my Customer Portal password, but I did not receive the password reset email.
Please tell me the cause and how to resolve this issue.

Answer

Please check the following. If the issue persists, contact HENNGE One Technical Support.

1. Check if the email has been delivered to your spam or junk mail folder.
2. Verify that there are no mistakes in the email address you entered.
3. If your Customer Portal ID has not been issued, you will not receive a password reset email.
   Please refer to the following article to register a new ID.
   [Customer Portal] How to Register a Login ID
4. If your email address is correct and your ID has already been issued, please try the password reset procedure again.
   [Customer Portal] Forgot Login ID or Password