[Customer Portal] Managing Domains

Overview

This article explains how to check registered domains, and the Procedure for submitting domain addition and deletion requests in HENNGE One Customer Portal.

Notes

1. The screen display may vary depending on the OS, version, and model of the device you are using.
2. The content of this article is based on the product specifications as of July 2026 and is subject to change without notice.
3. For the system requirements of HENNGE One Customer Portal, please refer to the following article.
   [Customer Portal] I want to know the system requirements for Customer Portal
4. For the Procedure to log in to HENNGE One Customer Portal, please refer to the following Procedure.
   [Customer Portal] Login Procedure
5. If you are adding a domain for use (including subdomains), please allow approximately 5 business days from the completion of the request (upload of the screenshot).
   Please submit your request with sufficient lead time.

Table of Contents

• Domain List
• Domain Addition Request
• Domain Deletion Request

Procedure

1. On the HENNGE One Customer Portal home screen, click the tenant panel.

   

2. On the tenant details screen, click the [Domain] tab.
   The domain list screen will open.

   

Domain List

You can check the registered domains in use.
A mark is displayed for the main domain.
Reference: What is a main domain?

The domain statuses are as follows.

• Configured: A domain that is registered and available for use.
• Pending Deletion: A domain for which a deletion request has been submitted and is currently being processed for removal.
• Pending Configuration: A domain for which an addition request has been submitted and is currently being processed for addition.

Domain Addition Request

This is the Procedure for adding a domain for use.

1. Click [Add] in the upper right corner of the screen to open the domain addition request screen.
   Enter the domain you want to add and click [Confirm].
   If entering multiple domains, please start a new line for each domain.

   

2. Review the request details, and if there are no issues, click [Next].
   Click [Edit] to return to the editing screen.

   

3. On the screen prompting you to upload a file, click [Upload].
   On the next screen, you will need to upload a domain capture that allows you to verify the domain to be added.
   Once the domain capture is uploaded, the domain addition process will begin.
   If you are adding a domain in use (including subdomains), please allow approximately 5 business days from the submission of the capture.

   For information on how to obtain a domain capture, please refer to the following articles.
   Obtaining a Domain Capture (Microsoft 365)
   Obtaining a Domain Capture (Google Workspace)

   You can also pause the process here and upload the domain capture at a later time.
   In that case, go to [Request] - [Request List], open the request details screen for the Target request, and upload the file.

   

4. Upload the domain capture from [File] at the bottom of the request details screen.
   After uploading, the request status in the upper right corner of the screen will change to "Submitted," and the status of the domain to be added will change to "Pending Configuration."
   In addition, a notification email confirming receipt of the domain addition request will be sent to the email address associated with the login ID of the HENNGE One Customer Portal.

   

5. After the request is submitted, the domain registration process will be carried out for the Target services under your contract.
   Once the domain addition process is complete, a notification email will be sent.
   The domain status will change to "Configured," and the request status will change to "Completed."
6. For information on any follow-up tasks required after adding a domain, please refer to the following article.
   [I want to add a domain in use] → "Tasks Required After Adding a Domain"

Domain Deletion Request

This is the Procedure for deleting domains that will no longer be used, such as domains whose ownership has been relinquished.

1. Click [Delete] to open the domain deletion request screen.
   Registered domains that can be deleted, other than the main domain, will be displayed.
   Select the domain you want to delete, check the checkbox, and click [Confirm].

   

2. Review the request details, and if there are no issues, click [Submit].
   Click [Edit] to return to the domain selection screen for deletion.

   

3. Once the request is submitted, the request status will change to "Submitted," and the status of the target domain will change to "Pending Deletion."
   Additionally, a notification email confirming that the domain deletion request has been received will be sent to the email address associated with your HENNGE One Customer Portal login ID.
4. After the request is submitted, the domain deletion process will be carried out for the applicable services under your contract.
   Once the deletion process is complete, a notification email will be sent.
   The domain will be removed from the list, and the request status will change to "Completed."

Translation Disclaimer

This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.

In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.