Question
I would like to add domains for use with HENNGE One. Is there any procedure required?
Answer
You can request to add domains for use from the HENNGE One Customer Portal.
For more information, please refer to the following article.
[Customer Portal] Domain Management
When adding domains (including subdomains), it takes about 5 business days from the time you submit the required screenshots.
Please submit your request well in advance.
*If you do not submit a domain addition request, you may not be able to use HENNGE One properly, such as being unable to archive emails in Email Archive. Please be sure to contact us.
Required Tasks When Adding Domains
If your case matches any of the following patterns, additional configuration on the product side is required.
If you have any questions, please contact HENNGE One Technical Support.
For Customers Using Email DLP (Misdelivery Prevention / Encrypted)
If you would like us to configure filters such as misdelivery prevention for the added domains, please specify the desired filter settings for the added domains in detail in the "Customer Notes" section of the domain addition request.
*If you do not specify your preferences, you will need to configure the settings yourself.
For Customers Using Access Control + Active Directory Integration
If you wish to integrate users of the new domain with Access Control and Active Directory, please attach the following files and contact HENNGE One Technical Support separately.
- Configuration file for the sync module (config.ini)
* Located directly under C:\Program Files\HDE One Directory Sync. - Security group assignment batch file (Assign-HDEOnePasswrdSyncGroup.bat)
* Located in the C:\HDEOne folder.
When attaching, please rename the extension to ".ba_" or similar.
Work to Be Performed After the Domain Addition Is Complete
After HENNGE has completed the domain addition process, further work may be required depending on the services you use.
We will provide individual guidance when notifying you of completion, but if you would like to understand the Overview in advance, please refer to the Procedure below.
For Customers Using Access Control
The required response varies depending on the system you are integrating with.
-
If using Active Directory integration for user synchronization
You may need to replace theconfig.iniandAssign-HDEOnePasswrdSyncGroup.batfiles with the updated versions provided by us. The replacement Procedure will be included in our completion notice. -
If using Microsoft 365 integration
Additional configuration will be required for the new domain.1. User Synchronization Settings for the New Domain
If you are synchronizing users from Access Control to Microsoft 365, you will need to configure synchronization settings for the new domain.
[Access Control] User Synchronization Settings (Access Control → Microsoft 365)
※If you are synchronizing users from Microsoft Entra ID to Access Control, please refer to the article below instead.
[Access Control] User Synchronization Settings (Microsoft Entra ID → Access Control)2. Federation Connection
If you also plan to configure federation for the Target domain, the following work will be required.
[Access Control] Federation Connection Process with Microsoft 365
[Access Control] Checking the Federation Status (Microsoft 365) -
If using Google Workspace or other cloud services
No additional configuration on the Access Control side is required.
For Customers Using Email DLP
Please configure the following settings according to your environment.
-
Email Authentication Settings:Please configure authentication settings (SPF / DKIM / DMARC) for the additional domain.
・[Email DLP] How to Add an SPF Record
・[Email DLP] About DKIM
or [Email DLP] Add a Domain to an Existing DKIM
・[Email DLP] Publishing DMARC Records - Adding Filter Settings:If you are managing controls on a per-domain basis, please add settings for the new domain to the address groups and rule groups in the admin console.
For Customers Using Email Archive / Secure Transfer / File DLP / Tadrill / Cloud Protection
- No additional work is required to use these services after the new domain is added.
Please check as needed whether you can log in to and use each service. - If you would like to add a user from the new domain as a separate administrator, please refer to the article below.
Adding Administrators for Each HENNGE One Service
Translation Disclaimer
This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.