[Email DLP] Troubleshooting Steps When Password Notification Emails for ZIP Files Extraction Are Not Received

Question

A recipient has reported that they received an encrypted file via Email DLP but did not receive the Password Notification.
Please advise on how to address this issue.

Answer

Please Confirm the following two points.

1. Please Confirm whether the Password Notification has been filtered into the spam folder.

2. Please Confirm whether DKIM and DMARC are configured for the sending Domain.
   ※ The Password is sent from the Sender's email address.
   [Email DLP] Confirm and remediate DMARC Coverage Dashboard

   If you need to Confirm whether the Password has been sent, please contact HENNGE One Technical Support.

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