Question
We received an inquiry that when accessing the Secure Download download link, an address other than their own was displayed. What factors could cause this?
Answer
If an address other than the recipient's is displayed on the email address authentication screen, the following factors may be involved.
If the Email Has Been Forwarded
Secure Download issues a dedicated download URL for each envelope recipient of the email. Therefore, if the email has been forwarded, authentication is required using the address of the original envelope recipient.
If the Recipient Is a Group Address
If the recipient is a group address or mailing list, authentication is required with the address set in the envelope To field from among the members of the group address. For this reason, the displayed address may differ from the recipient's own address.
If the Email Was Received by Both a Personal Address and a Group Address
If both a "personal address" and a "group address that includes that individual" are specified as recipients, the message ID will be duplicated. This can cause an issue where only one of the emails is randomly displayed on the receiving side.
Even if the email was received at a personal address, the group address may be displayed as the address for receiving the authentication code instead of the personal address.
For more details, please refer to the "Notes When Both Personal and Group Addresses Are Specified as Recipients" section in the following Help Center article.
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This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.