[Access Control] How to Obtain SAML Response Data Using SAML-Tracer

Action summary

This article explains the procedure for using SAML-Tracer to capture SAML-related communication and export it as a JSON file when issues such as failed SAML authentication to cloud services occur.

Notes

1. The content of this article is based on the product specifications as of August 2026 and is subject to change without notice.

Procedure

Preparation

1. Please configure the following settings in the browser where you will obtain SAML-Tracer.
   * Please use a browser different from your regular browser.

   • For Google Chrome or Microsoft Edge

     Launch Google Chrome or Microsoft Edge, open the Chrome Web Store from the [Extensions] menu, and install "SAML-tracer".
     SAML-tracer (external link)

   • For Mozilla Firefox

     Launch Mozilla Firefox, go to [Add-ons], and install "SAML-tracer".
     SAML-tracer (external link)

2. Please clear the cache of the browser you will use for verification from the following link.
   How to clear browser cache and use non-cache mode

Acquisition procedure

1. Launch the browser you will use for verification.
2. Start [SAML Tracer] from the extensions.
   SAML Tracer will launch in a separate window.
3. Reproduce the relevant issue in the browser and confirm that items with the [SAML] icon are displayed in SAML Tracer.
4. Open the SAML Tracer window and click [Pause] at the top.
5. Click [Export] at the top of the SAML Tracer window.

6. Select [none] for [Select cookie-filter profile].

   If you select anything other than "none", the necessary information for investigation cannot be obtained. Be sure to select "none".

7. Click [Export].
8. Close the SAML Tracer window.
9. Please send the exported JSON file (saved in your Downloads folder) and the following information to support.
   • The login method you tried when obtaining the logs (ID and password / Device Certificates)
   • The date and time you attempted to log in when obtaining the logs

Translation Disclaimer

This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.

In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.