Question
The installed Secure Browser app does not launch.
What should I do?
Answer
This may be caused by the device or version.
Please try the following steps in order.
- Please close all apps running in the background, and then try launching the app again.
-
If the device's OS is not supported, please Update it to a supported version.
HENNGE One System Requirements - If the app is not the latest version, please update it to the latest version.
- Please Confirm that the device has enough memory available.
- Please change the network you are using (e.g., switch from a mobile carrier connection to Wi-Fi).
- Please restart the device.
- Please reinstall Secure Browser.
- On the Secure Browser of a device where the issue has not occurred, please Confirm whether the issue is reproduced when performing Login with the account experiencing the issue.
- On the Secure Browser of the device where the issue has occurred, please Confirm whether the issue is reproduced when performing Login with an account that has not experienced the issue.
If the issue is not resolved, please contact HENNGE One Technical Support.
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In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.