| HENNGE Device Certificate for Windows | |
| Error Message | Cause and Solution |
| 400 Failed to verify the device. Please check the input. If the issue persists, contact the administrator. | A device certificate corresponding to your device has not been issued. Please install the device certificate from a device authorized by the administrator. The administrator should verify that the issued device certificate matches the device identifier. |
| 401 The format of the certificate identifier is incorrect. Please check the input. | There may be an issue with the certificate identifier. Please check the certificate identifier mentioned in the notification email. |
| 402 Failed to verify the user. Please check the input. If the issue persists, contact the administrator. | There may be an issue with the verification code. Please check the verification code mentioned in the notification email. |
| 403 Failed to verify the application. Please contact the administrator. | The version of Cybertrust DeviceiD Importer may not be the latest, please reinstall it. |
| 404 The application is not up to date. Please install the latest application and try again. | The version of Cybertrust DeviceiD Importer may not be the latest, please reinstall it. |
| 405 Failed to verify using the proxy server. | It may be blocked by the proxy server, please contact the system administrator. |
| 500 Failed to obtain the certificate. Please contact the administrator. | The administrator may have revoked the certificate. Please contact the system administrator. |
| 501 The service is currently under maintenance and cannot be used. Please try again tomorrow. | Due to maintenance, please try again after the next day. |
| 502 The connection was disconnected. Please try again in a location with a good connection. If the issue persists, contact the administrator. | ・An error occurred due to communication issues. Please wait and try again in an environment with a good connection. ・The version of Cybertrust DeviceiD Importer may not be the latest, please reinstall it. ・It may be blocked by the proxy server, please contact the system administrator. |
| 503 Obtaining the certificate is not permitted. Please contact the administrator. | The download expiration date has been exceeded, please contact the system administrator. |
| 600 Failed to register the certificate. Please contact the administrator. | You do not have permission to install the device ID certificate in the computer certificate store. ・Ensure that you did not click [No] on the "Security Warning" screen during the certificate installation operation. If you clicked [No] on the warning display for installing the root certification authority certificate, a 600 error will occur. ・If you are using a "local user account," there may be an issue with the user profile of the account. If possible, recreate the user profile (account) and try the certificate installation operation again. ・If you are using a "domain user account," check the settings to see if there are any restrictions imposed by group policy, etc. |
※ If the issue is not resolved after implementing the solutions, please contact the system administrator with the following information. | |