Purpose
If the approver is not available, or if the sender cannot access their own user screen for some unexpected reason, the administrator of the HENNGE Email DLP can manipulate (Send, Stop, Delete, Approve, reject) user emails.
Operation method
- Login to the HENNGE Email DLP Administration page.
Reference：Can an administrator (admin authorization) be assigned to multiple people（editing）? - Go to [Suspended Emails] under [History].
- Search corresponding emails.
By specifying the search criteria, you can narrow down the emails you want to manipulate.
(1) Status
All Statuses, Suspended, Pending Approval can be selected.
(2) Date and time specification
If you specify a date and time, you can filter by the date and time that the pending or approval process started.
(4) Sender
Blank is for all users. To specify an email address, please enter an exact match.
- Click on the column of the email you want to manipulate.
「Delete」「Stop」「Reject」「Download」can be operated without opening the details of the mail. - View the contents on the mail detail screen and take the appropriate action.
(1) Pending Approval
Approve…Send email instantly. Comments for the sender can be added in the next screen.
Reject…Delete email instantly. Comments for the sender can be added in the next screen.
(2) Suspended Email
Send…Send email instantly.
Delete…Delete email instantly.
Stop…Stop email instantly.（ Automatically stop releasing emails with a suspension period of 1-999 minutes.） - The result of the administrator's operation will be notified to the sender by email. ( This will not be displayed in the history of the user screen.)
The subject and body of the notification e-mail are the contents of the template set in [ Notification for Approval ] and [ Notification for Operation ] on the administration screen. -
Reference