Target
This article applies to administrators who perform the initial setup of HENNGE Email DLP or operational management.
Purpose
This article describes how to create notifications for unattended on Hennge Email DLP.
Cautions
1. The content of this article is based on product specifications as of December 2021 and is revised accordingly without advanced notice.
2. HENNGE Email DLP administrator authority is required to view the actual screen and change settings.
Please refer to the following article for details on how to set up an administrator.
Setup/Change the Administrator
3. Please refer to the following article for how to access the management screen.
How to Access HENNGE Email DLP Management Console
Procedure
Settings related to unattended email notifications are done from the left menu [Notification Settings] - [Unattended Emails] in the HENNGE Email DLP management console.
1. Click [+Create].
2. Fill out the form and click [+Create].
The following fields are mandatory.
・Priority: Customer can set the priority from 1 to 99,999. The smaller the value, the higher the priority.
・Policy Name: Enter any value.
・Destination: Select either [To all destination] or [To a specific destination].
If you select [To a specific destination], a field will appear for you to enter a value. For example, enter an email, domain, or subdomain.
・Notification Type: This is an item that cannot be changed.
・Subject : Set the subject of the message that the sender will be notified of when an operation is completed by a team member other than yourself.
Customers also can use the insert tag described below.
・Message Body : Set the body of the message that the sender will be notified of when an operation is completed by a team member other than yourself.
Customers also can use the insert tag described below.
・Language : The tag ((%OPERATION%)) sets the language.
Choose from English, Japanese, Chinese (Traditional), and Chinese (Simplified).
・Time Zone: The insert tag ((%HEADER-DATE-LOCAL%)) sets the time zone.
Area（Africa / America / Antarctica / Asia / Atlantic / Australia / Europe / Indian / Pacific), Or enter the first two letters of the name of a major city to see the choices.
3. Click [Edit and Enable].
4. Set any value and select [Enable Notification].
After the email reaches HENNGE Email DLP and the email is held, the notification (unattended email) will be sent once after the time set in this item has passed.
※ The time until notification can be set arbitrarily between 1 - 10000 minutes.
Insert Tag
The insertion tags that can be used in the subject and body of the notification (unattended email) are as follows.
・((%UNATTENDED-MAILS-COUNT%)) : Number of unattended emails
・((%NOTIFY-IN-MINUTE%)) : Notification time of unattended email
・((%LOGIN-URL%)) : HENNGE Email DLP user console login URL
・((%LOGIN-URL-MOBILE%)) : Login URL for the mobile version of HENNGE Email DLP user console
・((%UNATTENDED-MAILS%)) : Unattended email content
・((%UNATTENDED-MAILS-LOCALDATE%)) : Display unattended email content (displayed in the time set in item 2. [Time Zone])
※ The content of unattended emails is displayed up to 10 items. Also, only the recipients set in To are displayed in the "Recipient" item.