Question
How can I confirm whether email communication is working properly?
Answer
You can confirm emails routed through HENNGE One in the logs of Google Workspace or Microsoft 365.
HENNGE One accepts only emails routed through Google Workspace or Microsoft 365.
Therefore, you can generally confirm logs for emails routed through HENNGE One in Google Workspace or Microsoft 365 as well.
- [Email DLP] Confirm Email Logs in Reports (Google Workspace)
- [Email DLP] Confirm Email Logs (Microsoft 365 / Message Trace)
- [Email DLP] Search Filter History
If the results above confirm that the email has been relayed to HENNGE One, or if the confirmation method is Unknown, please contact HENNGE One Technical Support with the following three pieces of information for the relevant email.
- Header From addresses
- Header To addresses
- Time sent
If possible, please also provide the Message source of the sent email by following the Procedure below.
[Email DLP] How to Retrieve a Message Source
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While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.