Please be advised that the provision of Email Archive Classic will be discontinued on September 30, 2026. We kindly request customers currently using the Classic version to migrate to the Modern version by the service termination date.
For more details, please refer to the following notice: [Important] End of Service Notice for HENNGE Email Archive Classic Edition on September 30, 2026
for Google Workspace
for Microsoft 365
Q. I would like to know about the password policy for archive accounts.
A. We adopt the following password policy to prevent users from the brute-force attack or unauthorized use.
[Account Lock]
- When a user inputs a wrong password 6 times, the account will be locked, and that user will be unable to log in for 15 minutes.
"Failed to login. Too many login attempts. Please wait for a while."
* Other users in the same domain can still log in normally (unaffected).
[Password Policy]
- User's passwords are required to fulfill these requirements:
・Minimum password length is 8 characters
・Maximum password length is 40 characters
・Password contains at least one letter(alphabet), one number, and one symbol
・Password is not the same as the username
(Example: login name: hdeuser@test.example.com -> username: hdeuser)
[Password changed by other users]
- When a certain user's password is changed by another user (such as Domain Admin or User Admin), the next time that the user logs in, s/he will be forced to change the password.
Example1)
1. User A (Domain Admin) changes user B (Domain Viewer) password.
2. When user B logs in, user B will be forced to change their password.
Example2)
1. User A (Domain Admin) creates a new user: user C (Domain Viewer).
2. The first time user C logs in, they have to change their password to a new password.
- When another user (such as Domain Admin or User Admin) changes a certain user's password, a login password for the administrator user who is about to reset the password (such as Domain Admin or User Admin) will be required.