Question
When creating a transfer in Secure Transfer, file Upload fails.
Please provide steps to resolve this issue.
Answer
Please check the following items in order.
-
Go to the admin console and check the [Transfer Logs] to verify whether an error has occurred in the Target transfer.
[Secure Transfer] Checking and Downloading Transfer Logs - Review your current network environment and try to Upload again from a stable connection.
- Try to Upload from an environment that does not go through a proxy.
-
Accept the FQDN for Secure Transfer.
HENNGE One Operating Environment
If the issue persists, please contact HENNGE One Technical Support and include the URL used when uploading the file.
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