FAQ

• Subject of the Notification Email

Notification message is set up for when any files are downloaded, but when I download the file that I have uploaded myself, the notification was not sent. Why is this?

Can I filter the files that have been uploaded?

What is the maximum number of records that will be displayed on "Sent Files"

Can I search by file name?

Can password notification email be sent separately?

Can I change the notification mails body for the mailing feature?

Why is the "Compose Message" button not displayed in Office 365?

How is the "Memo" used?

The auto-generated password of HDE Secure Transfer has Space included

What should I do if I have mistakenly sent the URL?

What is the minimum and maximum number of days for the expiration date?

What are the symbols that can be used for the password?

What is the limitation for the number of characters for the password?

Can I check the access history?

What is the maximum number of times for downloads?

Can I upload a file without a password?

Can I input the password manually?

Can I upload files using drag and drop?

Are all files checked for viruses?

What should I do when the names of the files are truncated when uploaded to HDE Secure Transfer? 

What should I do while accessing HDE Secure Transfer for the first time?

Is it possible to restrict the access to HDE Secure Transfer by IP address?

Are there any restrictions on the number/size of files to be uploaded at one time on HDE Secure Transfer?

Is it possible to use the HDE Secure Transfer service via smart devices such as smart phones or tablets? 

How can I configure the Password policy for HDE Secure Transfer?

About notification messages to myself

Change the Administrator of the Secure Transfer Service

Can I configure the language on notification emails to Japanese or English per user?

A file cannot be downloaded with the issued password.