FAQ

  • What is the maximum number of records that will be displayed on "Sent Files"
  • Can I search by file name?
  • Can password notification email be sent separately?
  • Can I change the notification mails body for the mailing feature?
  • Why is the "Compose Message" button not displayed in Office 365?
  • How is the "Memo" used?
  • What should I do if I have mistakenly sent the URL?
  • What is the minimum and maximum number of days for the expiration date?
  • What are the symbols that can be used for the password?
  • What is the limitation for the number of characters for the password?
  • Can I check the access history?
  • What is the maximum number of times for downloads?
  • Can I upload a file without a password?
  • Can I input the password manually?
  • Can I upload files using drag and drop?
  • Are all files checked for viruses?
  • What should I do when the names of the files are truncated when uploaded to HDE Secure Transfer? 
  • What should I do while accessing HDE Secure Transfer for the first time?
  • Is it possible to restrict the access to HDE Secure Transfer by IP address?
  • Are there any restrictions on the number/size of files to be uploaded at one time on HDE Secure Transfer?
  • Is it possible to use the HDE Secure Transfer service via smart devices such as smart phones or tablets? 
  • How can I configure the Password policy for HDE Secure Transfer?
  • About notification messages to myself
  • Can I configure the language on notification emails to Japanese or English per user?
  • A file cannot be downloaded with the issued password.
  • How to restore an expired file to be downloadable again on HDE Secure Transfer?
  • How can I log out from HDE Secure Transfer?
  • What are the available configurations that can be made on HDE Secure Transfer?
  • Is it possible to restrict the access to HDE Secure Transfer by IP address?