FAQ

• How can I configure the Password policy for HDE Secure Transfer?

About notification messages to myself

Can I configure the language on notification emails to Japanese or English per user?

A file cannot be downloaded with the issued password.

How to restore an expired file to be downloadable again on HDE Secure Transfer?

How can I log out from HDE Secure Transfer?

What are the available configurations that can be made on HDE Secure Transfer?

Is it possible to restrict the access to HDE Secure Transfer by IP address?

Are there any restrictions on the number/size of files to be uploaded at one time on HDE Secure Transfer?

What should I do while accessing HDE Secure Transfer for the first time?

Is it possible to use the HDE Secure Transfer service via smart devices such as smart phones or tablets?

How can I configure the Password policy for HDE Online Storage?

What should I do when the names of the files are truncated when uploaded to HDE Secure Transfer?

How can I change the language for HDE Secure Transfer?

What should I do when the log file that I have downloaded from HDE Secure Transfer is garbled?