Question
How should I address issues that occur while using HENNGE One services?
Answer
Please refer to the Link for the applicable item based on the issue described below.
For the latest Service Status, please check the Status Dashboard.
HENNGE One Status Dashboard
An Error message is displayed
Please refer to the Error message list for the corresponding product or feature.
- Login to Access Control
- User Synchronization, Provisioning
- Secure Browsers
- Device Certificates
- HENNGE Connect
Unable to Login to Access Control due to an outage or other issue
[Access Control] How do I Remove Federate when I am unable to Login to Access Control?
I accidentally Uninstalled a User in Access Control
[Access Control] What should I do if I accidentally Uninstalled a User in the Administration? (Microsoft 365)
[Access Control] What should I do if I accidentally Uninstalled a User in the Administration? (Google Workspace)
A User is Locked out
[Access Control] I want to know how to detect this or Remove the lock when a User is Locked out
Unable to Login to Outlook (Microsoft 365)
The Access Control Login screen is not displayed when logging in to groupware
[Access Control] The Access Control Login screen is not displayed during Office app authentication
[Access Control] Not redirected to Access Control when logging in to Google Workspace
A "Session Timeout" message is displayed when trying to Login from Bookmarks
[Access Control] A "Session Timeout" message is displayed when accessing from Bookmarks
I changed my Password in Active Directory, but I cannot Login with the New Password
This may be affected by the execution status of HDE One Directory Sync. Please check the following article.
Active Directory Integration: Troubleshooting Password Synchronization
Users are not synchronized from Active Directory to Access Control
[Access Control] Users are not synchronized from Active Directory to Access Control
An Error message "An exception occurred while calling 'ToBase64String'" is displayed during Synchronization with Active Directory
[Access Control] About the Error When the ms-DS-ConsistencyGuid Attribute Is Empty
A problem occurred with Single Sign-On
[Access Control] Troubleshooting Single Sign-On
The Entrance Pass has disappeared, or Entrance Pass Login is no longer possible
[Access Control] How to Resolve Login Issues Caused by Entrance Pass Cookies
The Device containing the Entrance Pass has been lost
[Access Control] When the Device on Which the Entrance Pass Was Set Has Been Lost
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