Question
What should I do if I encounter issues while using Secure Browser?
Answer
Please refer to the relevant linked article for the issue you are experiencing below.
Please check the Status Dashboard for the latest Service Status.
HENNGE One Status Dashboard
For issues related to Access Control, please refer to the following article.
[Access Control] Troubleshooting Guide
An Error message is displayed
Please refer to the list of Error messages for the applicable OS.
The Secure Browser app does not start (blank screen or stuck on read)
Please refer to the following article.
[Secure Browser] The App Does Not Start (Blank Screen or Stuck on Read)
Unread Notifications are not received, or Unread Notifications are not displayed
Please refer to the following article.
[Access Control] Secure Browser Unread Notifications Not Received/Not Displayed
Translation Disclaimer
This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.