Question
I forgot my Access Control password.
Can I reset my password?
Answer
If Self password reset has been configured in advance, users can reset their own passwords.
Notes
- If passwords are synchronized from Active Directory, change your password in Active Directory.
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To use this procedure, you must register an email address to use for Self password reset in advance.
[Access Control] User Guide
※If it has not been configured, please contact your internal Admin.
Procedure
Follow the procedure that applies to the login screen you are using.
New login screen
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Access the Access Control login screen.
URL：https://ap.ssso.hdems.com/ -
Enter your Login ID and click ［Next］.
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On the Keep me logged in? screen, click any option.
※This screen may not be displayed depending on your environment configuration. -
The certificate selection screen is displayed.
- If a certificate is required for access: Select a Certificate.
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If a certificate is not required for access: Proceed without selecting a Certificate, such as by clicking ［Cancel］.
※The certificate selection screen differs depending on the browser.
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On the password entry screen, click ［Forgot your password?］.
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On the password reset screen, enter the Email Address you configured in advance and click ［Send］.
※If you do not know your Email Address, contact your Admin. -
A Security code will be sent to the Email Address you entered.
Check the email and enter the Security code on the security code entry screen. -
On the New Password settings screen, enter your New Password twice and click ［Change Password］.
- If you can log in to Access Control, the password change is complete.
Old login screen
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On the Access Control Login screen, click ［Forgot your password?］.
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On the Forgot your password? screen, enter your ［Username］ and ［Password Reset Email］, then click ［Send］.
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A Security code will be sent to the Email Address you entered.
On the Check your email screen, enter the Security code you received, then click ［Send］. -
On the Set New Password screen, enter your New Password twice, then click ［Send］.
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The process is complete when the Password Reset screen is displayed.
Please log in again from ［Return to login screen］.
Translation Disclaimer
This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.