Procedure for PC/Mobile terminal replacement

Target

Customers who are replacing their PC or smartphones are the target audience.

Content

We will guide you on the impact on HENNGE One services and how to respond to the replacement of terminals, including the end of maintenance support for Windows OS and changing smartphone models.

HENNGE One services that may be affected

・HENNGE Access Control

Customers who need to respond

・Customers using HENNGE Device Certificate

・Customers using HENNGE Secure Browser

Customers with notes

・Customers using Entrance Pass

Response method when using HENNGE Device Certificate

1. Work to be done on issued old HENNGE Device Certificates (administrator)

We will perform the "replacement" of HENNGE Device Certificates.

Handling of HENNGE Device Certificate in case of device replacement

Response method when using HENNGE Secure Browser

Work to be done on old terminals (administrator)

No required work

If necessary, delete old device information from the "Device List" page.

Deleting HENNGE Secure Browser Devices

Work to be done on old terminals (end user)

No required work

Work to be done on new terminals (end user)

Install HENNGE Secure Browser on the new terminal and apply for authentication of the terminal.

HENNGE Secure Browser Installation (Windows)

HENNGE Secure Browser Installation (Mac)

HENNGE Secure Browser Installation (Android)

HENNGE Secure Browser Installation (iOS)

Work to be done on new terminals (administrator)

If necessary, authenticate the authentication request from the end user.

Authentication of HENNGE Secure Browser Devices

Notes for customers using entry passes

Entry passes (Cookies) are distributed to the browser, so you need to set the entry pass on the new terminal.

If you allow access from outside the company using entry passes, access the new terminal's browser in a way that meets the entry pass distribution conditions, and access from outside the company will be possible after the entry pass is distributed.

You can check the issuance conditions of the entry pass from "System" - "Domain Settings" - "Others" - "Entry Pass Related Settings" - "Entry Pass (Cookie)" - "Entry Pass Issuance Conditions". Also, please refer to the chapter "Entry Pass Related Settings" in the following article.

Other Settings (Modern View)

          
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