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  1. HENNGE One Help Center
  2. HENNGE Access Control
  3. FAQ

FAQ

  • [Access Control] Request to customers who are planning to upgrade, replace, or add Windows Server
  • [Access Control] Frequently Asked Questions about the Transition to the New Login Screen
  • [Access Control] Troubleshooting Single Sign-On Issues
  • [Access Control] What should I do if the same user is updated every time from Active Directory?
  • [Access Control] What should I be aware of when converting a Microsoft 365 user account to a shared mailbox?
  • [Access Control] Can I create individual users directly in Access Control while synchronizing users with Active Directory?
  • [Access Control] What to Do If You Accidentally Delete a User in the Administration (Microsoft 365)
  • [Access Control] When does the HENNGE authentication screen appear in the Teams app on a smartphone?
  • [Access Control] Will the login method change with the transition to the new login screen?
  • [Access Control] Logging in to External Services via Microsoft 365 / Google Workspace
  • [Access Control] Try the "New Login Screen" for Admins Only
  • [Access Control] How to Check if HENNGE Lock (OTP) Is Set for Users
  • [Access Control] What is a verify domain?
  • [Access Control] How to Federate Only a subdomain with Access Control
  • [Access Control] Access Logs for SMTP Basic Authentication (Microsoft 365)
  • [Access Control] Error Message List
  • [Access Control] What to Do If "Federated (Different IdP)" Is Displayed?
  • [Access Control] How to Remove Federation When Unable to Log in to Access Control?
  • Is it possible to change the user synchronization method for HENNGE Access Control?
  • [Access Control] What items are synchronized during provisioning with Google Workspace?
  • [Access Control] What are the steps to synchronize user information from Microsoft 365 during implementation?
  • What are the limitations when synchronizing user information from Entra ID for Access Control?
  • What are the synchronization items for user synchronization with Access Control Microsoft 365?
  • [Access Control] I want to know how to disconnect from the Microsoft Entra ID tenant.
  • How can I temporarily stop the periodic synchronization of Users in Access Control (Access Control → Microsoft Entra ID)?
  • Users cannot be deleted during user synchronization with Access Control Microsoft Entra ID.
  • [Access Control] What can each User Permission do?
  • I want to use HENNGE Access Control together with Microsoft Entra Join.
  • About Mandatory Multi-Factor Authentication (MFA) Setup for Microsoft 365 / Entra ID
  • Microsoft 365 / Enter ID "Enabling Default Security Settings"
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