FAQ
- [Access Control] Request to customers who are planning to upgrade, replace, or add Windows Server
- [Access Control] Frequently Asked Questions about the Mandatory OTP Requirement for Administrators
- [Access Control] Users Are Not Synchronized from Active Directory to Access Control
- [Access Control] Cases Where OTP Is Not Requested During Verify
- [Access Control] Frequently Asked Questions about the Transition to the New Login Screen
- [Access Control] Why am I not prompted to verify when accessing Integrations?
- [Access Control] You are repeatedly prompted to log in with Integrations (frequent authentication requests)
- [Access Control] How to Handle the Presence of Not Authenticated Domains
- [Access Control] Troubleshooting Single Sign-On Issues
- [Access Control] An icon labeled "Administration" appears on the portal
- [Access Control] What should I do if the same user is updated every time from Active Directory?
- [Access Control] What should I be aware of when converting a Microsoft 365 user account to a shared mailbox?
- [Access Control] Can I create individual users directly in Access Control while synchronizing users with Active Directory?
- [Access Control] What to Do If You Accidentally Delete a User in the Administration (Microsoft 365)
- [Access Control] When does the HENNGE authentication screen appear in the Teams app on a smartphone?
- [Access Control] Will the login method change with the transition to the new login screen?
- [Access Control] Logging in to External Services via Microsoft 365 / Google Workspace
- [Access Control] Try the "New Login Screen" for Admins Only
- [Access Control] How to Check if HENNGE Lock (OTP) Is Set for Users
- [Access Control] What is a verify domain?
- [Access Control] How to Federate Only a subdomain with Access Control
- [Access Control] Access Logs for SMTP Basic Authentication (Microsoft 365)
- [Access Control] Error Message List
- [Access Control] Should I perform the "Upgrade" on the Federate settings screen?
- [Access Control] What to Do If "Federated (Different IdP)" Is Displayed?
- [Access Control] How to Remove Federation When Unable to Log in to Access Control?
- Is it possible to change the user synchronization method for HENNGE Access Control?
- [Access Control] What items are synchronized during provisioning with Google Workspace?
- [Access Control] What are the steps to synchronize user information from Microsoft 365 during implementation?
- What are the limitations when synchronizing user information from Entra ID for Access Control?