[Access Control] Frequently Asked Questions about the Transition to the New Login Screen

The change to the login screen is applied to all users.
Therefore, it is not possible to apply it to only some users.

However, before applying the setting to all users, admins can try out the "new login screen."
For more details, please refer to the following article.
[Access Control] How to try the "new login screen" as an admin only

When switching to the "new login screen" for all users, users will not be forcibly logged out.
The new login screen will be displayed when users explicitly log out or when the Access Control login session expires.

No URL update is required.
After migrating to the new screen, accessing the old URL will automatically redirect to the new screen.
This redirect setting will be maintained permanently, so you can continue to use your bookmarks without updating them.

When logging in from a device with a device certificate installed, the new login screen prioritizes authentication using the device certificate.
Please click [Cancel] or similar on the certificate selection screen to proceed.
* The certificate selection screen may vary depending on the browser.

[Access Control] How to try the "new login screen" as an admin only
This feature is applied per browser.
Therefore, browsers other than the one where this feature was executed (including browsers displayed during device login) will continue to show the normal login screen.

The browser may have retained a history of selecting a different device certificate.
Please consider uninstalling and reinstalling the Secure Browser app, or clearing the cache of your default browser.
How to clear your browser cache and use non-cache mode

The new login screen uses the OS's standard secure authentication system, and authentication with Secure Browser launches the OS's default browser.

Username and password information is now saved using the OS's default browser functionality.
Therefore, whether or not information can be saved depends on the settings of your OS's default browser, not Secure Browser.

For more details, please refer to the following article.
[Secure Browser] Changes when using Secure Browser with the "new login screen"

To log in from a Chromebook using the new login screen, you need to change your settings.
Please check [Device Settings] in the article below and correct any differences.
[Access Control] Single Sign-On (SSO) connection procedure for Chromebook

Depending on your Google Workspace settings, this behavior may occur.
Please check [Create an SSO profile for Google Workspace] in the article below and correct any differences.
[Access Control] Single Sign-On (SSO) connection procedure (Google Workspace)

The end of service is scheduled for the end of June 2027.
We may announce updates again via the Help Center, so please refer to the article below and consider subscribing to "Release Information" and "Notices."
How to use the Help Center PUSH notification feature