[Access Control] Error Message Collection

If the SAML Signing Certificate is outdated, the following message may appear when accessing the connected service via SSO.

The administrator should update the SAML Signing Certificate for the target service by referring to the following articles.
[Access Control] SAML Signing Certificate Update Procedure
Frequently Asked Questions about SAML Signing Certificate Update

You are not accessing under the conditions permitted by the organization. Please check if the source IP address or medium is allowed, and if unknown, contact the system administrator.

If the administrator wants to allow user access, please change the assignment of the Access Policy Group or modify the Access Policy conditions.
Items Configurable in Access Policy Groups
Assigning Access Policy Groups to Users

You are already logged in but trying to log in to a different HENNGE One tenant.
Please log out from "Logout to log in as a different user." or try logging in using incognito mode where authentication cache is not shared.

Also, if you are accessing the Administration, please do so with an account that has admin privileges.
There may be authentication information from an account without admin privileges remaining, so please try in non-cache mode as well.

This error is returned when OTP is not configured.
If the user information in HENNGE Access Control matches the following conditions, the error message will be returned without transitioning to the OTP input screen during user login.
・Number of registered OTP emergency tokens is 0
・OTP type is "Not configured"
→You can check the OTP type configuration status in "Modern View".
By configuring OTP or pre-setting OTP emergency tokens, you can avoid the error and transition to the OTP input screen.
OTP Issuance Method and Expiration Date

This error is displayed in the following cases when logging in with a device certificate.

1. No valid device certificate is installed on your device
2. Your browser or app does not support authentication with electronic certificates
   → Please check that you are using a supported OS and browser in the HENNGE Device Certificate (including import tool) section of the article below.
   HENNGE One Supported Environment
3. An invalid screen transition occurred in the browser or app (e.g., "Cancel" was selected on the certificate selection screen)
   → Please restart the browser or app and try logging in again.
4. Inconsistencies occurred due to browser cache
   → Please clear the browser cache and try logging in again.
   How to Clear Cache

This error is displayed when login fails a certain number of times.

Users should try logging in again after some time.
If the admin wants to unlock immediately, please unlock from the Administration.

How to Unlock

This error is displayed when attempting to log in with a username and password without pressing the [Log in with Device Certificate] button when login using a device certificate is required.

Please load the certificate from the [Log in with Device Certificate] button at the bottom of the screen.

Please check if you are accessing an authorized service provider. 
Also, please check if there is an error in the URL you are accessing.