HENNGE Access Control |
|
Error Message | Cause and Solution |
403 You cannot access to this service, please ask your admin to update the SAML signing key |
If the SAML Signing Certificate is outdated, the following message may appear when accessing the connected service via SSO. The administrator should update the SAML Signing Certificate for the target service by referring to the following articles. |
403 Access Policy Violation |
You are not accessing under the conditions permitted by the organization. Please check if the source IP address or medium is allowed, and if unknown, contact the system administrator. If the administrator wants to allow user access, please change the assignment of the Access Policy Group or modify the Access Policy conditions. |
403 Forbidden |
You are already logged in but trying to log in to a different HENNGE One tenant. Also, if you are accessing the Administration, please do so with an account that has admin privileges. |
403 Login denied by the policy. OTP (One-Time Password) is not configured. |
This error is returned when OTP is not configured. |
403 Login denied by the policy. No certificate selected. |
This error is displayed in the following cases when logging in with a device certificate.
|
403 Account is locked. Please try logging in again after some time. |
This error is displayed when login fails a certain number of times. Users should try logging in again after some time. |
403 Login denied by the policy. Try login using device certificate. |
This error is displayed when attempting to log in with a username and password without pressing the [Log in with Device Certificate] button when login using a device certificate is required. Please load the certificate from the [Log in with Device Certificate] button at the bottom of the screen. |
404 Not found |
Please check if you are accessing an authorized service provider. |
Invalid username or password. | ・Usernames are case-sensitive, so please confirm that the entered value is correct. ・If the username entered on the login screen does not match the registered information, a "Failed" history will not be recorded in the access logs. |